As the gig economy booms across India, millions of delivery riders, warehouse staff, domestic workers, and freelancers are choosing platforms for flexible work. But one big concern remains—fraud protection and guaranteed payments.
So how do modern gig platforms ensure workers are paid fairly while also safeguarding companies and customers from fraud? In this FAQ, we break down the behind-the-scenes tech and policies—like KYC, real-time verification, instant payouts, and dispute resolution—that keep India’s growing gig economy secure.
What Is KYC and Why Is It Important?
Know Your Customer (KYC) is the first layer of fraud protection. Platforms like Marketplace Company use KYC to verify the identity of every new gig worker before assigning work.
KYC usually includes:
If you're joining the Marketplace onboarding process, KYC will be one of the first steps.
How Do Platforms Ensure That Only Verified Workers Get Gigs?
After initial KYC, gig platforms continue verifying workers using tools like:
- Face recognition and selfie-based login
- GPS tracking on job routes
- OTP confirmation during package pickup/drop
- Customer ratings and behavior feedback
This creates a digital trail that protects both workers and customers. Marketplace onboarding modules cover these verification features in detail.
What About Payment Protection?
Timely and full payment is critical. Trusted platforms ensure payment security with:
- Daily or weekly instant payouts
- In-app wallets or UPI-based transfers
- Auto-generated invoices after task completion
- Transparent earning dashboards
On the Marketplace careers page, workers can explore verified earnings structures and incentive plans.
How Do Gig Platforms Handle Disputes?
Disputes may arise over canceled deliveries, rejected tasks, or unfair ratings. Good platforms have:
- In-app ticketing systems
- 24/7 support chat
- A team that investigates with photo/video evidence
- Resolutions within 24–48 hours
Workers can raise and resolve concerns via the Marketplace contact page.
Can Fraud Still Happen?
Yes, like any digital platform, gig systems are not immune to fraud. Common types include:
- Fake deliveries using GPS spoofing
- Account sharing with unverified users
- False payment claims by clients
That’s why platforms like Marketplace Company regularly upgrade fraud detection algorithms and monitor unusual activity.
What Is OTP and GPS-Based Fraud Prevention?
To prevent misuse, companies use:
- One-Time Passwords (OTPs) for task handovers
- GPS tracking to confirm location
- Geo-fencing to prevent faking
During onboarding training, workers are taught how these systems protect them.
How Are Customer Ratings Verified?
To avoid fake reviews, platforms:
- Use AI to detect manipulation
- Match customer comments with job logs
- Allow appeal of unfair ratings
Gig workers can escalate issues via the Marketplace contact page.
Where Can Workers Get Help for Disputes?
Support teams are reachable through:
- Marketplace Contact Us
- LinkedIn support chats
- In-app assistance
- Escalation helplines
What Can Workers Do to Stay Safe?
To improve fraud safety:
- Never share credentials
- Complete KYC
- Report issues promptly
- Use Marketplace Instagram and LinkedIn for updates
These social handles share alerts and scam prevention tips.
Are These Safety Systems Available to All Gig Workers?
Yes. Whether you're a delivery rider, warehouse loader, or remote telecaller, safety tools apply to all users. Explore job roles via the careers page.
Final Take: Trust the Process
Gig platforms are evolving—and so are their fraud prevention systems. From KYC to payout protection, the goal is simple: build a fair, secure ecosystem.
At Marketplace Company, this includes verified onboarding, transparent earnings, and tech-backed fraud monitoring.
If you’re starting out, visit our onboarding guide, or follow tips from LinkedIn and Instagram. For help, contact support.
With the right platform, your work stays protected—and your earnings guaranteed.