Current as of 14 April 2025

Privacy Policy

Your privacy is important to us at Marketplace Company. We respect your privacy regarding any information we may collect from you across our website.

At Marketplace, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect the information you provide to us when you use our website, contact us through enquiry forms, or engage with our services via email, phone, WhatsApp, or SMS.



1. Information We Collect


We collect personal information from you when you:

 

  • Fill out an enquiry or contact form

 

  • Register for our services

 

  • Communicate with us via email, WhatsApp, SMS, or phone

 

  • Access our website and consent to data collection     (e.g., cookies)

 

 

The types of personal data we may collect include:

 

  • Full Name

 

  • Email Address

 

  • Phone Number

 

  • Any details submitted via forms or messages

 

 

You may visit our website anonymously. However, to access certain services or support, submitting contact details may be necessary.



2. Use of Your Information


Your information may be used for the following purposes:

 

  • To respond to your queries or support requests

 

  • To send updates, service information, offers, or     newsletters

 

  • To provide information about our products or platform     features

 

  • To improve user experience and site performance

 

  • To comply with applicable legal obligations

 



3. Consent for Communication


By voluntarily submitting your contact details via our website forms or other communication channels, you provide explicit consent to be contacted by Marketplace and its representatives via:

 

  • Email

 

  • SMS

 

  • WhatsApp

 

  • Phone Call

 

 

Consent Disclaimer:

“I authorize Marketplace & its representatives to contact me with updates and notifications via Email/SMS/WhatsApp/Call. This will override DND/NDNC.”

 

This consent overrides any Do Not Disturb (DND) or National Do Not Call (NDNC) preferences registered on your number. You may opt out of marketing communication at any time by writing to us or using the “unsubscribe” link in emails.



4. Data Protection and Security


We implement industry-standard security practices to protect your personal data against unauthorized access, alteration, or misuse. Access to your data is strictly limited to authorized personnel or trusted partners working on our behalf under confidentiality agreements. Despite our best efforts, no data transmission or storage system is completely secure. Users are advised to exercise caution while sharing personal data online.



5. Sharing of Information


We do not sell or rent your personal data to third parties. However, we may share your data under the following conditions:

 

  • With service providers or affiliates under contractual     obligation, for service delivery

 

  • With legal or regulatory authorities if required by law

 

  • To prevent fraud, enforce policies, or protect rights     and safety

 

 

Any third party receiving your data will be bound by strict data protection requirements.



6. Cookies and Tracking Technologies


We may use cookies and other tracking technologies to enhance user experience and collect information about user behavior. Cookies allow us to:

 

  • Analyze web traffic and usage patterns

 

  • Improve site performance

 

  • Remember your preferences for future visits

 

 

You may disable cookies through yourbrowser settings, though doing so may affect functionality.



7. Data Retention


We retain your personal information only as long as needed to fulfill the purposes outlined in this policy or as required by applicable law. If you wish to request deletion or review of your data, please contact us directly.



8. Your Rights


As a user, you may:

 

  • Request access to the personal information we hold     about you

 

  • Request updates, corrections, or deletion of your data

 

  • Withdraw consent for marketing communications

 

  • Request to opt out of our communication channels

 

 

To exercise any of the above rights, please contact us via email at reachus@marketplace-company.com



9. Third-Party Links


Our website may contain links to third-party websites. We are not responsible for the privacy practices or content on those websites. Please review their respective privacy policies before sharing personal data.



10. Updates to This Policy


We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated “Effective Date.” You are encouraged to review this policy regularly.



11. Contact Information


For any questions, requests, or concerns regarding this policy or your personal information, please contact:

 
When you voluntarily send us electronic mail/ fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.

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12. Rafiki Conversational Assistant

We offer a conversational assistant service called Rafiki that communicates with users via WhatsApp, our website, or other messaging platforms. Rafiki may:

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·        Ask questions to understand your preferences and requirements

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·        Provide information or recommendations about jobs, services, and offers

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·        Collect responses you provide to tailor our services to you

13. Data Collected by Rafiki

When you interact with Rafiki, we may collect:

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·        Your name, phone number, and location (if shared).

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·        Your responses to Rafiki’s questions.

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·        Any documents, media, or attachments you share in the conversation.

This information is stored securely and used to match you with suitable opportunities, respond to your queries, and improve our services.

14. Use of AI and Automated Decision Making

Rafiki uses automated systems, including Artificial Intelligence (AI), toprocess your responses and provide relevant suggestions. These AI systems mayprocess your information to:

 

·        Understand your requests.

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·        Search and retrieve relevant opportunities from our database.

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·        Generate replies in natural language.

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We ensure these systems comply with applicable data protection laws.

15. Third-Party Processing

Rafiki may use third-party AI providers (such as Open AI or Google Cloud) to process conversations. These providers act as data processors under strict contractual terms and do not use your data for their own purposes.

16. WhatsApp Business Consent

By initiating a conversation with Rafiki on WhatsApp, you consent to:

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·        Receiving automated and human-assisted messages from us on WhatsApp.

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·        Our storing and processing of your WhatsApp conversation data for service delivery and          record-keeping.

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·        Sharing of your WhatsApp conversation data with trusted service providers solely for delivering

        

         the requested services.

You can stop receiving WhatsApp messages at any time by replying with the word STOP.

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