As India's gig economy rapidly expands in 2025, platform rating systems are more important than ever. Whether you’re a delivery partner, cab driver, home service provider, or freelancer, your rating often determines how much work you get—and how much you earn.
Unfortunately, many gig workers still don’t fully understand how platform ratings work. In this blog, we break down the myths vs. facts of gig ratings, how to manage your profile, and what steps you can take to boost your reputation and income.
MYTH #1: Ratings Don’t Affect Earnings
Fact: Ratings are often directly tied to platform algorithms that assign jobs. A higher rating means:
- Faster access to high-paying jobs
- Priority during surge hours
- Better tips and incentives
- Fewer complaints or account suspensions
At Marketplace Company, we educate gig workers on how to improve their platform presence and access these benefits through profile management workshops.
MYTH #2: Only Customer Ratings Matter
Fact: Most platforms calculate your overall rating using multiple inputs, including:
- Customer reviews
- On-time delivery or arrival
- Cancellation rate
- Platform compliance (KYC, training completion, etc.)
- Issue resolution history
That’s why it’s important to not only serve customers well but also maintain strong backend discipline—like following safety norms and accepting jobs reliably.
MYTH #3: Once You Get a Bad Rating, It Sticks Forever
Fact: You can bounce back from low ratings by:
- Consistently completing jobs
- Participating in training or support programs
- Engaging with onboarding teams for profile recovery
- Communicating with customer support for fair reviews
We at Marketplace offer rating recovery assistance and step-by-step support for workers facing unfair evaluations.
Why Platform Ratings Matter More in 2025
Thanks to the new Labour Code and platform policy reforms, platforms are under pressure to reward verified, high-performing workers. This means:
- Higher-rated workers may receive insurance benefits first
- Low-rated accounts could face suspension during audits
- Bonuses and loyalty incentives will increasingly be tied to worker conduct
Top Tips to Improve Your Gig Rating
Maintain Punctuality and Communication
Always be on time and communicate clearly if you face delays. Customers appreciate transparency and are more likely to leave positive feedback.
Deliver Quality and Courtesy
Whether you’re delivering groceries, driving, or freelancing, politeness matters. A smile or a small gesture goes a long way in boosting positive reviews.
Complete Mandatory Platform Training
Platforms often provide training modules on safety, etiquette, or service quality. Completing them can enhance your score and show that you’re invested in your role.
Avoid Cancellations
Frequent cancellations—even if unintentional—can hurt your ratings. Use the platform features to pause or reject offers the right way.
How Marketplace Company Helps You Improve Ratings
At Marketplace Company, we provide free onboarding support to gig workers across metro cities. Our services include:
- Rating advisory sessions for account improvement
- In-app profile audits
- Soft skill training to handle customer interactions
- Access to verified job platforms with transparent scoring policies
- Worker-led forums for experience sharing
You can apply for these programs through our Careers Portal.
Avoid Rating Scams: Stay Alert
There are shady “rating boost” scams circulating among gig workers in India. These typically offer fake customer feedback or app hacking in exchange for money. Avoid them at all costs.
Instead, follow genuine upskilling programs and trusted communities. We regularly post verified tips through our Instagram and LinkedIn pages.
Conclusion: Your Rating Is Your Gig Reputation
In the digital gig economy, your rating is like your online resume. It speaks louder than words and can open—or close—doors. By managing your rating strategically and tapping into expert support, you can improve your earning potential and career growth.
With Marketplace Company by your side, you’re never alone in your journey. Stay smart, stay verified—and let your work speak for itself.
10 Must-Know Safety Tips for Delivery and Warehouse Gigs in Urban India
As India’s gig economy continues to expand rapidly, more individuals are finding jobs as delivery partners and warehouse workers across urban cities. While these gigs offer flexibility and earning potential, they also come with physical risks—ranging from road hazards to lifting heavy loads and handling hazardous materials.
Whether you work with a platform like Marketplace Company’s onboarding or another provider, ensuring personal safety must be a top priority. This blog shares 10 practical safety tips every gig worker should know to protect themselves and others on the job.
1. Prioritize Road Safety at All Times
Urban roads are congested, unpredictable, and often chaotic. As a delivery rider, follow basic road safety practices:
- Always wear a certified helmet
- Obey traffic rules and signals
- Avoid speeding or riding against traffic flow
- Use indicators and mirrors to signal direction changes
Check the onboarding resources from trusted platforms like Marketplace Company for detailed driving guidelines and safety modules.
2. Invest in Quality Safety Gear
Good safety gear reduces the risk of injuries during accidents or slips. This includes:
- Non-slip footwear
- Reflective jackets for night shifts
- Elbow and knee guards for riders
- Safety gloves when lifting or sorting packages
You can explore career-ready kits offered by ethical platforms or partner warehouses. These are often listed on gig worker job openings pages and promoted by HR teams.
3. Know the Right Way to Lift and Carry Loads
Warehouse workers frequently handle heavy packages. Avoid back injuries by:
- Bending your knees while lifting
- Keeping the load close to your body
- Using a trolley for oversized items
Proper posture is essential and often covered during onboarding training sessions and in Marketplace LinkedIn safety tips.
4. Be Trained in Hazardous Goods Handling
Some packages may include chemicals, batteries, or flammable materials. If you’re dealing with such items, ensure:
- The packaging is sealed and labeled
- You’re trained on the Material Safety Data Sheet (MSDS)
- You wear appropriate protective gear
Get more details by consulting company policies or ask safety questions via the contact support portal.
5. Keep Emergency Contacts Handy
In case of an accident or injury, time is critical. Always keep:
- Emergency helplines (police, ambulance, fire)
- A point of contact at your gig platform
- Your own medical information accessible
Many companies like Marketplace Company offer 24/7 helplines for emergency assistance, usually highlighted in social safety campaigns.
6. Stay Hydrated and Take Breaks
Long shifts under the sun or in high-temperature warehouses can cause dehydration or fatigue. Take regular breaks and:
- Drink water every hour
- Avoid energy drinks; opt for ORS
- Take 5-minute walks to relax your muscles
Stay updated on daily wellness tips and worker well-being via Marketplace Instagram.
7. Avoid Using Phones While Driving or Operating Equipment
Multitasking while driving or using machinery leads to accidents. Keep your phone on silent or use hands-free gear for essential navigation. Marketplace safety posts remind workers to prioritize focus.
8. Inspect Your Bike or Equipment Before Every Shift
Whether you’re driving a two-wheeler or using warehouse tools like trolleys or forklifts:
- Check brakes and tires
- Ensure fuel or charge levels
- Confirm no damage or loose parts
Routine safety checks are part of onboarding best practices. You can revisit video tutorials posted on LinkedIn.
9. Report Unsafe Conditions Immediately
If you see exposed wires, spills, malfunctioning lifts, or aggressive customers, do not ignore them. Instead:
- Take a photo as evidence
- Report to your manager or via the contact form
- Log complaints via in-app support
Follow escalation protocols or connect with Marketplace Company support for urgent action.
10. Educate Yourself Through Company Resources
Many gig platforms offer free safety courses and job-specific guides. Explore:
Final Thoughts: Safety First, Always
Whether you’re new to delivery work or a veteran warehouse associate, safety is a continuous effort. India’s gig workforce deserves dignity, support, and protection. Platforms like Marketplace Company are taking initiatives to train and safeguard their partners—through structured onboarding, customer support, and career growth.
Stay alert. Follow these 10 safety tips. Look out for fellow workers. If you need help, reach out through Marketplace Instagram or LinkedIn.